Intouch has been providing and delivering end to end corporate solutions for over 25 years.  Specialising in the healthcare industry; we act as a valuable resource for your organisation and contact point for your customers. Our contact centre has a 90 seat capacity that services an array of clients at any one point in time and can manage up to 8 000 inbound and outbound calls each day.

Our expertise enables:

• rapid deployment of (scalable) inbound and outbound solutions
• telephone customer relationship management
• order capture and fulfilment – including cross and up-sell capabilities
• product sample distribution
• competitor analysis
• measurement and tracking of the customer service experience
• outbound telesales and telemarketing
• ‘touch-point’ research and recommendations
  
• customer segmentation management.

Contact centre and response management solutions

• Do you want to increase the dollars coming through your door?
• Have you thought about your response management to advertising and promotions?
• Who will take the calls and orders?
• Who is ensuring your response rates are tracked and measured?
• Who is creating effective and timely reports in real time to measure your campaign success?
• Are you missing potentially critical and important calls due to lack of staff?
• Do you have a crisis management policy/strategy in place?

Working in partnership with you, our consultants are trained in your organisation’s culture and ethos so that as a first point of contact, the people that handle your calls are representing your organisation.

Procurement solutions

Intouch is an experienced and flexible supplier of healthcare and wellness products. We deliver direct to door to more than 80 000 customers Australia wide. A single outlet for more than 1 500 healthcare and wellness products, we manage over 50 suppliers.

We are dedicated to delivering high quality products and exceptional service to an array of customers, health professionals, aged care industry, retirement living organisations, hospitals, special care units and government and corporate clients.

Sampling solutions

Intouch understands the value of delivering projects that support the long term strategic objectives of your business. Our focus with sampling is to identify, quantify and create unique solutions that deliver a real return on investment through economies of scale, consulting expertise and the delivery of quality service.

New products to market

Intouch is experienced in the creation of market demand and leading new products in to new markets. We have a strong business development record.

Intouch welcomes the opportunity to work collaboratively with you and to grow your market share through business development, contact centre and sampling solutions. If you would like to find out how we can help your organisation achieve its objectives, contact us on +61 7 3858 6446 or marketing@intouchdirect.com.au to discuss a winning corporate solution.